Contact
Effective 1 August 2026. Siklab Core is a Philippines-based sole proprietorship. Payments are handled by Paddle as Merchant of Record. Questions: support@siklabcore.com
Email: support@siklabcore.com
Siklab Core is a Philippines-based sole proprietorship. We are a small operation, so email is the only support channel — there is no phone line and no live chat, and we would rather say that than have you wait on one that does not exist.
Response time: Siklab Core is run by one person in the Philippines (UTC+8). Most email gets a reply within two business days, but that is what we aim for rather than a guarantee, and it is not a term of your licence. If something you paid for does not work and we cannot sort it out, the refund policy is the remedy — it does not depend on how fast we answer.
What to include
| If you are writing about | Include |
|---|---|
| A purchase, refund, or invoice | Your order ID and the email you bought with |
| A licence — lost key, new device, device limit | Your order ID and the email you bought with |
| A bug | What you did, what happened, what you expected, and your app version — or use the in-app report button, which attaches the technical detail for you |
| Privacy — access, correction, deletion | The email address your records are under |
Do not email secrets. Never send an API key, password, or licence private key. We will never ask for one.
Billing is handled by Paddle
Paddle is our Merchant of Record — it is the seller on your receipt and card statement. For a charge you do not recognise, a tax/VAT invoice, or a payment-method change, Paddle can help directly, and so can we. Refund requests: see the Refund Policy.